Improving Access to Appointments
At Saxon Cross Surgery, your health and time matter.
In the coming weeks, we are introducing a new system called Rapid Health to help you access the right appointment at the right time — making scheduling simpler, the wait shorter, and our service smoother for everyone.
With Rapid Health:
– You can request an appointment anytime without having to speak to reception.
– We match you to the clinician best suited to help, so you’re not waiting for a slot that doesn’t fit your need, reducing unnecessary double appointments.
– We’ll still see urgent issues the same day, and routine matters in the right timeframe — all backed by one system.
– Our reception team remain available for help if you prefer to talk by phone or in person.
We’ve listened to your feedback: you’ve told us easy online booking matters, that it’s frustrating when appointment types don’t match need, and that the phone line gets too busy. This change is all about giving you more convenience, better access and more time for what matters.
Non-urgent advice: What we would like you to do
Please make sure your email address is up to date in your patient record.
We’ll use your email address to send you the link for the new booking system and to keep you informed about your appointment.
We will be contacting patients that do not have an email address on their record to see if you would like to add one to access the system.
You can also use the form below to send us your email address now.