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Complaints

Complaints

Customer service formWe strive to provide the best services possible, but there may be times when you feel that this has not happened or our service could be improved. A suggestion box is located in the waiting area for your informal comments.

Alternatively, our Practice Manager, Tony Oram would be happy to hear your views. Please ask at reception to see him.

If you wish to make a formal complaint about any aspect of our service, this will be dealt with in accordance with the practice complaints procedure, a copy of which is available upon request. This can also be downloaded below. 

In the first instance, please ask to speak to Tony, or, in his absence, Rachel Marshall

Please be aware that if a complaint is received from a patient, the practice may need to provide information about the patient, and the treatment they have received, to insurers or legal advisors.

If you would prefer to send in a written complaint then a form to help you to do this is can be downloaded here

  

Complaints Procedure

 

Complaint Form



 
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